What is your refund policy?

We offer hassle-free returns any time between purchase and pickup by emailing connect@hyon.ca. Once a buyer takes possession of  the item, the sale is considered complete and refunds no longer apply.

HYON will refund the buyer the full cost of the item via their original payment method.

If sale proceeds have already been disbursed to the owner and seller in the weekly payout, HYON will debit back the appropriate amount for the refunded item from the owner and seller.