We offer hassle-free returns any time between purchase and pickup / delivery by emailing email@example.com. HYON will refund the buyer the full cost of the item via their original payment method.
- Once a buyer takes possession of an item, the sale is considered complete and refunds no longer apply.
- If a buyer has purchased the Buy-Back Guarantee when they paid for the item, they have an additional 24hrs after taking possession to request a refund. You can read about the Buy-Back Guarantee here.
- If the buyer arrives for pickup—having already paid, because that’s the deal—and finds an issue (doesn’t fit, doesn’t work, found a defect, etc.), they can email firstname.lastname@example.org to request a refund. We will refund the amount to them via whatever method they used to pay.